Terms & Conditions
If payment is not made on the date of the invoice an additional charge of 15% after 14 days will be added and then a further 15% every 14 days after.
By booking in a clean, either over the phone, email or text message customer has verbal or written agreement, and is bound to Gleam Pro Ltd’s Terms and Conditions.
1. SERVICES:
A. REGULAR DOMESTIC CLEANING:
I.The customer agrees to sign and return the Agreement to Gleam Pro Ltd prior to the first cleaning visit.
II.The customer and Gleam Pro Ltd agree to a suitable payment method.
III.Gleam Pro Ltd reserves the right to suspend cleaning services if payments are missing or if paper work is not returned to us prior to the first cleaning visit.
IV.Minimum duration of 40 minutes per cleaning visit applies for all domestic cleaning services.
V.The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s property. Please note that duration may vary therefore a degree of flexibility is required. Also the first clean may take a little longer than the rest of the duration booked.
VI.Customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Gleam Pro Ltd. All cleaning equipment should be safe and in full working order.
VII.If the customer does not have cleaning detergents and asks Gleam Pro Ltd to purchase requested items on their behalf, the customer understands that an applicable charge will be assessed.
VIII.If collection of keys is required from a location outside the postal code area of the cleaning schedule, at least 48 hours notice is required to give Gleam Pro Ltd enough time to collect keys.
IX.Payments would not need to be refunded as payment will be collected on the day of the clean every week/fortnightly.
X.Gleam Pro Ltd will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
B. END OF TENANCY CLEANING / AFTER PARTY CLEANING:
I.Gleam Pro Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.
II.If collection of keys is required, Gleam Pro Ltd requires at least 48 hours notice to give Gleam Pro Ltd enough time to collect keys within open/closing times of estate agents/solicitors.
III.The customer understands that the price quoted is not a “package deal” and includes only cleaning labour.
IV.No minimum or maximum time, the property will be cleaned thoroughly within one day.
V.All tasks carried out are listed under the “End of Tenancy" link on the webpage, also all cleaning products will be supplied by Gleam Pro Ltd..
VI.The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
VII.The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.
C. ONE-OFF CLEANING / SPRING CLEANING:
I.Gleam Pro Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.
II.There is no minimum or maximum time for Gleam Pro Ltd to clean the full property, however the property will be cleaned within 1 full day.
III.All tasks carried out are listed under “End of Tenancy" link on the webpage, also all cleaning products will be supplied by Gleam Pro Ltd.
IV.If any steam cleaning is required please contact Gleam Pro Ltd to confirm.
V.Gleam Pro Ltd provides all cleaning equipment/products.
VI.If collection of keys is required, at least 48 hours notice is required to give Gleam Pro Ltd enough time to collect keys within open/closing times of estate agents/solicitors.
VII.The customer understands that the price quoted is not a “package deal” and includes only cleaning labour.
VIII.The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
D. CARPET CLEANING:
I.Gleam Pro Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.
II.If the customer has a dog, cat or other hairy pet then this must be stated upon booking of the clean and service price may vary as this will slow down the cleaning process.
III.If water extraction is required due to flooding this must be stated upon booking of the clean and service price may vary.
IV.All carpet cleaning orders are subject to £150 minimum call out charge and are only included with a full house clean.
V.If collection of keys is required, at least 48 hours notice is required to give Gleam Pro Ltd enough time to collect keys within open/closing times of estate agents/solicitors.
2. PAYMENTS:
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A.Payment is requested on completion on the day of the cleaning session.
B.Payment can be made in cash on completion of the service
C.Payment can be made by cheque on completion, please make the cheque payable to ‘Gleam Pro Ltd’. If paying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from a dishonored cheque.
D.Payment can be made by bank transfer (Customer will receive an invoice with payment details). Gleam Pro Ltd will not share any of the customer’s details with a third party.
E.The Customer agrees that any outstanding amount owed to Gleam Pro Ltd can be charged from any details the customer has provided at the time of the booking.
F.Customer understands that any ‘late payments’ may be subject to additional charges.
G.If payment is not made after 14 days of invoice then the account will be passed to our collections agency, after which a charge of 15% plus Vat on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
3. COMPLAINTS AND CLAIMS:
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A.The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customers to no refunds or recovery cleanings.
B.Gleam Pro Ltd requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections should be made on the same day. If the customer is not present on the day then Gleam Pro Ltd does not hold any responsibility for the inspection not being carried out.
C.If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out and photographic evidence must be given.
D.Gleam Pro Ltd may take up to 7 working days to respond to a complaint.
E.Gleam Pro Ltd will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
F.Complaints are accepted verbally over the phone and in writing (letter or email). Complaints must be reported on completion or in the following 24 hours.
G.All fragile and highly breakable items must be secured or removed.
H.Key replacement/locksmith fees are paid only if keys are lost by our operatives.
I.Gleam Pro Ltd agrees to keep all customers’ information confidential.
J.In case of damage Gleam Pro Ltd will repair the item at its cost. If the item cannot be repaired Gleam Pro Ltd will rectify the problem by crediting the customer with the item’s present actual cash value towards a suitable replacement from a Gleam Pro Ltd source upon payment of cleaning services.
4. INSURANCE:
A.Gleam Pro Ltd has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Gleam Pro Ltd , reported within 24 hours of service date.
B.There is £350 excess on any claim, of which £150 are paid by customer and £200 by Gleam Pro Ltd .
C.Gleam Pro Ltd reserves the right to refuse to share any of the confidential company’s documents.
5. CUSTOMER SATISFACTION:
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A Customer understands that he/she is not entitled to any refunds.
B.If the customer is not completely satisfied with a cleaning job, Gleam Pro Ltd will re-clean any areas and items to customer’s satisfaction. Therefore customer must allow the cleaner to be returned.
C.Customer must be present at all times during the recovery-clean. Gleam Pro Ltd reserves the right not to return a cleaner more than once.
6. LIABILITY:
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A.Gleam Pro Ltd reserves the right not to be liable for:
B.Completing tasks which are not stated on our task list;
C.Cleaning jobs not complete due to no hot water or power;
D.Third party entering or present at the customer’s premises during the cleaning process;
E.Wear or discolouring of fabric becoming more visible once dirt has been removed;
F.Failing to remove old/permanent stains that cannot be removed.
G.Existing damage or spillage that cannot be cleaned/removed completely.
H.If the customer has got items which need special cleaning methods and special cleaning detergents, Gleam Pro Ltd reserves the right to refuse the provision of the cleaning detergents.
I.Gleam Pro Ltd will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;
7. CANCELLATION:
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A. REGULAR DOMESTIC CLEANING:
I.Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
II.Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
III.Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.
IV.If keys are provided they must open the lock without any special efforts or skills.
V.Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advance notice.
B. ONE OFF CLEANING:​
I.48 hours notice is required if a customer should either decide to cancel or re-schedule a cleaning appointment.
II.Customer agrees to pay 50% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
III.Customer agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises (unless you have notified Gleam Pro Ltd); or problem with customer’s keys.
IV.If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Gleam Pro Ltd then the customer agrees that deposit funds may be used to cover the cancellation fee.( a 50% deposit will be taken from all bookings when a clean has been booked in and will not be payed back due to any of the above)
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D. CARPET AND UPHOLSTERY CLEANING:​
:I.48 hours notice is required if a customer should either decide to cancel or re-schedule a cleaning appointment.
II.Carpet cleaning will only be booked in with a one off clean so terms and conditions for a “One Off Clean” for carpet cleaning will apply. These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Gleam Pro Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates. Payment Terms and Conditions for Commercial Customers
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1. Payment Agreement: ​
1.1 Payment for services provided by Gleam Pro Ltd (“the Company”) is due within 7 days of the invoice date, unless otherwise agreed upon in writing.
2. Invoicing: ​
2.1 Gleam Pro Ltd will issue invoices for services rendered to the commercial customer (“the Customer”).
2.2 Invoices will be sent to the billing address provided by the Customer.
3. Late Payment:
3.1 Late payment may result in interest charges being applied at a rate of 8% above the Bank of England’s base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. 3.2 The Company reserves the right to suspend services or terminate the agreement if payments are not received within the stipulated timeframe.
4. Payment Methods:
4.1 Payments must be made in GBP (British Pounds Sterling).
4.2 Gleam Pro Ltd accepts payments via bank transfer, cheque, or other methods agreed upon in writing.
5. Disputed Invoices:
5.1 Any disputed invoices must be brought to the attention of the Gleam Pro Ltd within 7 days of receipt.
5.2 The Customer agrees to communicate promptly and in good faith to resolve any disputes regarding the invoiced amount.
6. Credit Limits:
6.1 Gleam Pro Ltd reserves the right to set and adjust credit limits for Customers based on credit history and payment performance.
6.2 The Customer will be notified in writing if any changes are made to their credit limit.
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7. Termination of Services:
7.1 Gleam Pro Ltd reserves the right to suspend or terminate services if the Customer fails to make timely payments.
7.2 Termination of services does not relieve the Customer of their obligation to pay any outstanding amounts.
8. VAT:
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8.1 All prices quoted are exclusive of Value Added Tax (VAT) at the prevailing rate, unless otherwise specified.
9. CONFIDENTIALITY:
9.1 All financial information and terms of payment discussed between Gleam Pro Ltd and the Customer will be treated as confidential.
10. GOVERNING LAW:
10.1 This agreement shall be governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the English courts.
11. AMENDMENTS:
11.1 Gleam Pro Ltd reserves the right to amend these payment terms and conditions. Customers will be notified in writing of any changes. By entering into an agreement with Gleam Pro Ltd, the Customer acknowledges and agrees to abide by the above-stated payment terms and conditions.